The Exit Record
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Reed Hein & Associates (Timeshare Exit Team)

Status: Defunct / out of business
Also known as: Timeshare Exit Team · source: court document

Government enforcement record

Settlements: resolved, typically without admission
2021-09-28Washington Attorney General (King County No. 20-2-03141-1)WA AG consent decree

Consent decree: $2.61M paid toward consumer restitution; $19M in penalties suspended; $22M total judgment if breached (per AG release). Resolved without admission. The AG found the marketed 100% money-back guarantee counted a foreclosure as a 'successful exit.'

civil penalty $2,610,000  ·  suspended $19,000,000
Archived · 2021-09-28SHA-256 f55e30fdd1…
Pending allegations: unproven, disputed

These are allegations from pending matters. They are unproven, the companies dispute them, and they are never counted in any total.

2020-02-04Washington Attorney GeneralWA AG complaint (Consumer Protection Act / Debt Adjusting)

State CPA / debt-adjusting complaint filed against Reed Hein and its principals. ALLEGATION: contested, unproven at filing; later resolved by consent decree.

Archived · 2020-02-04SHA-256 2efa9a13bd…

What the company says · what the record shows

The company's own guarantee
“We stand behind our 100% money back guarantee... REED HEIN shall refund the Fee Amount”
timeshareexitteam.com (2019 archive; replaced by a 'Refund Policy' page, first observed after the WA AG suit) · captured 2019
Summary of the record
Consent decree: $2.61M paid toward consumer restitution; $19M in penalties suspended; $22M total judgment if breached (per AG release). Resolved without admission. The AG found the marketed 100% money-back guarantee counted a foreclosure as a 'successful exit.'
Washington Attorney General (King County No. 20-2-03141-1) · 2021-09-28
Third-party ratings · easy to game, recorded not endorsed
BBB not accredited; D- (2025); the WA AG cited an F · BBB profile / WA AG, 2025
Trustpilot 2.7 (1,119 reviews, 2021 archive) · Trustpilot, 2021
Patrick v. Ramsey (private class action re: TET promotion) · last checked 2026-07-07
Class-certification schedule entered; class NOT certified · alleged · 2026-01-05
9th Cir. affirms denial of arbitration · alleged · 2025-11-12
Certified copy of the record
Reed Hein & Associates (Timeshare Exit Team): the full file, with receipts
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